From Burden to Brilliance: The Quiet Revolution of Mulberri’s Berri Agents in Insurance

From Burden to Brilliance: The Quiet Revolution of Mulberri’s Berri Agents in Insurance

In the world of insurance, time isn’t just money - it’s protection, it’s trust, and sometimes, it’s everything. Every submission, every policy, every claim carries with it a human story - a business owner trying to safeguard their dream, a family protecting their future, a broker ensuring someone’s peace of mind.

But for years, brokers and underwriters have been stuck in an inefficiency-laden system. Suffocating in PDFs. Sifting through documents that have been scanned. Keying through applications by hand, repeatedly. It's not only slow - it's demoralizing. The human potential of insurance professionals has been trapped in paperwork.

Mulberri saw this not just as a bottleneck, but as a moral opportunity. What if we could give back time to underwriters? What if we could allow them to spend their time doing what they excel at - assessing risk, providing protection, and driving impact?

That’s where our Berri Agents were born!

The Berri Agents: AI Designed to Assist Humans

The Berri Agents are not just software programs. They are digital partners - crafted with compassion, learned from actual underwriting challenges, and infused with the goal of restoring joy, efficiency, and accuracy to insurance.
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1. Ingestion Agent: Transcending Disorganization into Clarity

Submissions now arrive from anywhere - email inboxes, shared drives, handwritten forms. Your first line of defense is the Ingestion Agent. It doesn't simply read documents. It interprets them. It categorizes hundreds of pages in seconds - breaking out loss runs, ACORD forms, COIs, and more, so that your team can get a structured view from day one.

This agent takes the sentence, “Where’s that file again?” out of your vocabulary. It substitutes it with, “Here’s everything you need to begin.”

No more lost files. No more frantic CTRL+F. Just clarity.   

2. Qualification Agent: The Silent Gatekeeper

Not every submission is a match. Some present appetite risk, some lack vital documents, and some must be escalated at once. The Qualification Agent interprets your underwriting guidelines as gospel. It enforces them in real time, determining knockouts and speeding up the rest.

With this agent, underwriters no longer waste time on risks they cannot write and begin concentrating on those they can win.

3. Data Enrichment Agent: Filling in the Gaps with Intelligence

Insurance underwriting is not all about what the form says. It's also about what's not on the form. What's the company's digital presence? Do OSHA reports include red flags? What's the crime score in the neighborhood? Are there physical hazard signs like barbecues on decks or missing fire escapes?

The Data Enrichment Agent collects signals from dozens of public and private sources, providing a 360-degree picture of the risk. It connects the dots, fills in the gaps, and shines light on the blind spots - arming your decisions with more than gut feel.  

4. Triage Agent: Prioritize What Deserves Attention

With dozens of submissions coming in each morning, how do you know which to open first.

The Triage Agent reads all the submissions, assigns a score per your business rules, checks completeness, urgency, and potential, and delivers a ranked queue. It's not about fast. It's about smart - so your highest potential submissions never fall through the cracks.  

5. Audit Agent: Making Document Reviews Effortless and Accurate

Compliance is not optional. But manual document audits can be time-consuming, error-prone, and soul-draining.

The Audit Agent scans submitted documents from Certificates of Insurance to policy wordings and runs them against rulebooks, requirements, or pre-defined templates. Missing endorsements? Expired coverages? Non-compliant clauses? Flagged instantly.

Audit Agent ensures nothing slips through the cracks - making regulatory peace of mind scalable.  

What This Means for the Insurance Industry?

Mulberri’s Berri Agents are more than a productivity toolset. They are a philosophy. A belief that technology should amplify human intelligence, not replace it. That the best underwriting happens when professionals have the space to think, not just react.

We’re not just automating workflows. We’re honoring the expertise of underwriters, freeing brokers to focus on relationships, and helping insurers make smarter decisions - faster, fairer, and with full confidence.

From Transaction to Transformation

Mulberri isn't creating software. We're creating a future where insurance professionals don't feel bogged down but empowered. Where data serves you - not the other way around. Where every submission is noticed, understood, and given the respect it deserves.

Because at the end of the day, insurance is about people. And we think people deserve better products.

Welcome to the Berri era – An era of intelligent insurance!

If you’d like to see the Berri Agents in action, feel free to reach out - we’d love to show you what the future of insurance looks like.